Returns
Thank you for choosing Son Supply (Tailor Shaped ApS) as your preferred shopping destination. Please take a moment to review our return policy.
General
All sales are final. We do not offer refunds or exchanges unless an error has occurred on our end during production.
Son Supply takes pride in ensuring customer satisfaction. Our garments undergo rigorous quality controls before being shipped.
Please note that we are not responsible for any loss or damage that may occur during the return shipment process.
Defective or Incorrect Orders
In the rare event that your order is defective, the wrong size, or you receive the wrong item, please contact us within 7 days of receiving the goods at info@sonsupply.com.
To initiate the return process, please follow the instructions provided by our customer support team.
Damaged/Defective Items
We require individualized photo-proof of each damaged item, as well as a photo showing all damaged products together.
All items included in the claim must be returned in new, unworn, unprinted, and original condition. They should not have any scuffs, scratches, stains, tears, hair, perfume, or other signs of use.
Approved claims will be eligible for store credit equal to the price of the returned item(s).
Claims are mandatory for initiating the return of items.
Please note that we are not responsible for damages caused by third-party operators. Damage claims are strictly applicable to defective goods originally damaged at our factory or distribution center.
If your package is shipped directly to a third party, such as an embellishment company, it is your responsibility to ensure that the items are free of any damages within 7 days. Proceeding with printing will void any claims.
Shipping fees, return shipping costs, and additional postage expenses are non-refundable. Customers are responsible for their return costs.
Please ship your return, along with the original invoice, to the following address:
Son of a Tailor
Frederiksholms Kanal 4, 1
1220, Copenhagen K,
Denmark
We strongly recommend using a tracked shipping service and sharing the tracking number with our customer service team via info@sonsupply.com.
Missing Items
If you discover any missing items from your order, please notify us within 3 days of the delivery date.
We take missing item claims seriously and will conduct a thorough investigation, including matching the actual shipment weight to the duplicated order and verifying through warehouse photo evidence.
To initiate a missing item claim, please follow the instructions provided by our customer support team.
Mis-Shipped Items
If you receive an item that was not what you ordered, please inform us within 7 days of the delivery date.
After reviewing your claim and confirming its eligibility for return, please ship the item back to us along with the original invoice at the following address:
Son of a Tailor
Frederiksholms Kanal 4, 1
1220, Copenhagen K,
Denmark
The returned item(s) must be in new, unworn, and original condition.
We will individually inspect the items to approve their condition for the return process.
Approved claims for mis-shipped items are eligible for an exchange or store credit equal to the price of the returned item(s). Store credit will be issued as a digital voucher in the form of a gift card and does not expire.
Claims are required for items to be returned.
Customers are responsible for their return costs.
Processing Time
Please allow 5–7 business days for a response from our customer support representatives, who will provide further instructions regarding your return.
Kindly note that due to the health and safety measures we have in place for our staff and supply chain, return processing times may be longer than usual.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes to Our Return & Refund Policy
If any updates, amendments, or changes are made to this document to accurately reflect our service and policies, we will prominently post those changes. By continuing to use our service, you will be bound by the updated Return & Refund Policy. If you do not agree to the updated policy, you have the option to delete your account.
Contact Us
If you have any concerns or are not completely satisfied with our products or services, please do not hesitate to contact us at info@sonsupply.com. We will be happy to address any issues you may have.