Terms & Conditions
INTRODUCTION
We kindly ask you to read and accept these Terms and Conditions carefully before placing an order with Tailor Shaped ApS. The owner and operator of this website (“Sonsupply.com”) is:
Son of a Tailor / Tailor Shaped ApS
Frederiksholms Kanal 4, 1.
1220 Copenhagen K
Denmark
E-mail: info@sonsupply.com
Company registration no. (CVR no.): 34 73 25 90
Throughout these Terms and Conditions, Tailor Shaped ApS (“Son Supply”, “we”, “us” or “our”) shall be referred to as “the company”, while the company’s customers shall be referred to as “the customer” (“you”, “your”). The Terms and Conditions apply to any transaction between the company and the customer.
DISCLAIMERS
While we strive to use only the highest-quality photography to represent our products in the most accurate and realistic way in terms of color rendition, we cannot guarantee that the products you receive will look exactly like what you see on your computer screen due to the fact that different device screens reproduce colors with vast variations and amount of detail.
LEGAL CAPACITY
By placing an order on our website, you are giving consent that you are over the age of 18. If you are under 18 you must let your parents or legal guardian know about our terms and conditions before using this website and placing an order. We reserve the right to accept orders only from those over 18 years.
PAYMENT, PRICING AND DISCOUNTS
Payment is taken at the time of purchase for samples. We use Stripe to process all payments for samples. We accept most major payment methods through Stripe, including but not limited to Visa, MasterCard, American Express, Visa/Dankort, IDEAL, Cartebancaire, PayPal, etc. For a full list of options please refer to: https://stripe.com/docs/payments/payment-methods/overview.
We do not store any debit/credit card information. Payment Card information is sent directly to one of the three payment provider listed above via a secure connection (SSL). The information is approved or refused by the bank and forwarded to Stripe. Stripe will deduct the amount from the credit/debit card on behalf of Son Supply instantly. You can read more about security here: https://stripe.com/privacy
Transactions on our website are captured in EUR.
All prices on our website are shown excluded VAT for all business customers. We require business customers to include their business VAT number during the checkout process where VAT will be added if applicable.
Son Supply offer bulk prices for custom products ordered through https://design.sonsupply.com/. Please check https://design.sonsupply.com/ to see prices.
Payment for custom products ordered through https://design.sonsupply.com/ will be handled by invoice after the order is placed. Once placing your order, we’ll review the order details and get back to you before starting the production process and align on the payment process.
Son Supply does not apply discounts retroactively. Should the customer fail to apply a promotional code, they can contact customer support within 2 days of submitting the order and expect store credit for future use equal to the amount of the discount.
Promotional codes may not be applied to an order paid for with a gift card.
CUSTOMER INFORMATION
All provided information should be true, accurate, current and complete in all respects. The customer information you enter during a purchase is used solely for order processing and promotion purposes; it will only be disclosed to the third parties directly involved in the production of your order or promotion. In addition to personal information we also log IP addresses and any referral links. This information is used solely for statistical purposes and to investigate cases involving abuse / fraud.
All personal information is stored for up to 5 years after the financial year when the order was placed, in accordance with the Danish Bookkeeping Act, and in order to facilitate a renewed trade and for the investigation of fraud.
Please find more information regarding the collection, usage, and storage of customer information in our Privacy Policy.
ORDERS
Son Supply reserves the right to accept, refuse, cancel or hold any order you place with us. Once we’ve received your order, you’ll receive an order confirmation email that indicates the order number and contains information about the details of your order.
By submitting an order, the customer accepts full responsibility for having checked that all the styling options of the chosen product/s AND the size are correct. Every submitted order shall be considered final. In exceptional cases and at the sole discretion of the company, a change may be applied to a submitted order if requested within a few hours of its placement.
We produce your items specifically for you. To make sure that you receive the best possible quality, all items undergo a rigorous quality control before we send them out. Unfortunately, it can happen that not all items pass this check. That's why based on production data we always produce a little extra to balance out potential defects. As a result, you might receive up to 5% more or less than initially stated and we'll adjust the final invoice accordingly. If you need a very specific number of items per size, please make sure to reach out to the team.
SHIPPING & CUSTOMS
We ship within europe, primarily with DHL Express, FedEx, and UPS depending on the region. In exceptional cases, we might use other courier services than the ones stated if that is the only viable solution. Once the order is shipped, the customer will receive an email notification with a tracking number for the package.
All orders are shipped from the European Union which means that no import fees apply for customers with delivery addresses in the EU.
Customers in the United Kingdom (UK), and Switzerland normally should not incur any customs-related fees. In case this does occur, we kindly ask you to inform our customer service via the website chat.
RETURNS
Please check the return policy for more information about returns.